Onyx Welcome

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We're delighted to welcome you as a member of our exclusive Onyx programme. You're one of a hand-picked group selected to enjoy superior benefits.

Onyx benefits:

Annual cellphone upgrade
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Lead the pack and stay on trend with an upgrade to one of the latest cellphones every year

Stolen or Lost Mobile Devices
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It happens! But it doesn’t need to stop you in your tracks – we’ll replace your lost or stolen device with one that is the same make and model. Call the Premium Service Desk to arrange the replacement

24 hour Premium Service Desk
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Our highly trained Premium Service Desk consultants are on call 24/7 on 082 1903, to ensure all your service requests are attended to efficiently and effectively

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Important information to note:

 

Contact Us     

You will be directly routed to a Premium Service Desk agent when you call us on 082 1903 or email us at psdadmin@vodacom.co.za.

If you do not receive the level of service that you are entitled to, we would appreciate your feedback via email to psdescalations@vodacom.co.za. 

**Calculated over a rolling 6-month period, excludes handset or device financing fee, roaming and insurance.

 Vodacom Onyx T&Cs

You may also be interested in:

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Data roaming

Easy access to the internet, email and your company's network while travelling outside South Africa.

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My Vodacom App

Download the My Vodacom App from your app store - for FREE - to control your usage from the palm of your hand. 

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