Senior Citizens

Senior Citizens

Explanations of disabilities and senior citizens:

Senior citizens refers to persons over the age of sixty years.

Easy-to-use phone

Vodacom caters to the Specific Needs of Senior Citizens because we understand that some elderly customers desire easy access to voice calls and SMSs when connecting with friends, family and during emergencies.

The Alcatel 2019 is a tailor-made device for senior citizens which has a large keypad and is easy to use and navigate.

Alcatel Phone

Key Features:

Where to purchase the phone

Should you find it difficult to obtain this device, send an e-mail to [email protected]

Benefits of shopping on-line

Priority device repairs

We understand that your mobile device is your life line. As a senior citizen, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device, mention to the consultant that you are a senior citizen. This will enable your request to be prioritized.

Register your disability (Voluntary)

or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]

Customer Care and product information

Product information and general queries

Email
[email protected]
Tel
082 12580 (FREE from any Vodacom SIM card)
SMS
12580
(from any Vodacom SIM card)
Chat
MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability


Account related queries

See all Vodacom Customer Care numbers and short codes for account related queries.

Feedback

Share your feedback about our services or share information about accessible technology by sending an e-mail to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities